Privacy Policy
This policy explains what information Solden Systems Ltd. collects, how we use it, and the choices you have. It applies to the Solden website and services.
Who we are
Solden Systems Ltd. ("Solden", "we", "us") provides the operational memory layer for the back office. This policy covers personal data we process as a controller for our website and account holders, and describes our role as a processor when we handle workflow data on behalf of customers.
Information we collect
We collect information you provide directly, such as your name, work email, company, and role when you request a demo or create an account. We also collect limited technical information automatically, such as device and usage data, to operate and secure the site.
When you connect Solden to your systems, we process the workflow data needed to maintain the operational record. That data is handled on your behalf and remains yours.
How we use information
- To provide, maintain, and improve the Services.
- To respond to demo requests and communicate with you about the Services.
- To secure the Services and prevent abuse.
- To comply with legal obligations.
We do not sell your personal data, and we do not use it for advertising.
Legal bases
Where applicable law requires it, we process personal data on the bases of performing our contract with you, our legitimate interests in operating and improving the Services, your consent, and compliance with legal obligations.
Sharing
We share personal data only with service providers who help us operate the Services and who are bound to protect it, when required by law, or in connection with a corporate transaction. Service providers act on our instructions and under appropriate safeguards.
Data retention
We retain personal data for as long as needed to provide the Services and for legitimate business or legal purposes. Customer workflow data is retained according to your configuration and can be exported or deleted, consistent with our principle that the record is reversible and removable.
Security
We use technical and organizational measures designed to protect personal data, including access controls, encryption in transit, and audit logging. No system is perfectly secure, but security is built into how the operational record works. See our Security overview for more.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
International transfers
We may process personal data in countries other than where you are located. Where we do, we use appropriate safeguards consistent with applicable law.
Changes to this policy
We may update this policy from time to time. If we make material changes, we will take reasonable steps to notify you and will update the date above.